Prior to founding CSS, she was a Medical Social Worker in hospital settings and provided psychotherapy to older adults. In addition to her professional training and experience, Meredith’s commitment to senior care is informed by her mother’s own struggle with early onset Alzheimer’s disease, as well as close relationships with her grandparents.
Despite their newly redesigned website, CSS was concerned by the lack of inquiries they were receiving from their online Contact Us form.
The typical “Contact Us” form is frustrating for prospects and doesn’t provide the immediacy and personal touch families searching for home care now expect, resulting in fewer leads and clients. CSS Home Care needed a better way to personally engage their prospects and quickly follow up with inquiries so they could get more new clients.
CSS Home Care integrated ChatPath’s full suite of online engagement and communication tools with their website and Facebook page. With ChatPath, CSS Home Care’s website became more personal and easier to navigate. Visitors to www.CSSHomeCare.com could now instantly schedule consultations and ask questions form any device – 24/7.
“In the first month alone, ChatPath paid for itself. We received more leads from our website and got a new client. The software is elegant, easy to use and clearly delivers. It fits our needs perfectly. Highly recommended.”
CSS Home Care
After a quick implementation, CSS Home Care immediately began receiving messages and scheduled in-home assessments from prospects.
The team utilized ChatPath’s team-wide text notifications to respond to leads quickly and increase their conversion rate.
New Qualified Leads in First Three Months
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